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Terms and Conditions

Before booking your bulky waste collection please read the following terms and conditions:

  • Two free collections within a 12 month period for up to 5 items and a third collection for up to 5 items for £25.
  • You cannot change a booking, for example, add or change the items for collection after the booking has been made. No refunds will be given for a cancellation.
  • Items must be left outside of your property. This includes the drive, the front of your property boundary and outside the back alley
  • If your items are to be collected from an alley gated area, you must ensure that they are presented within the gated area without blocking any access to the gate.
  • Items will not be collected from a back garden.
  • All gates must be easily accessible, left unlocked and must not exceed 1.5 metres in height
  • Specific collection times will not be allocated. The items listed will be collected from 6:30am onwards on the scheduled day
  • Only the items listed and paid for will be collected, if items do not match those listed they will not be collected
  • Items booked for collection cannot exceed 2.5 meters in length
  • If the item that requires collection is not on the list of items we do collect, you will need to find an alternative disposal method 

Wigan Council (“a data controller”) is committed to protecting the privacy and security of your personal information. Our core obligations and commitments are set out in the Privacy Policy (opens in a new window).